SVP Operations, Aviation, Dubai Airport
Frank McCrorie is a resilient and resourceful senior executive with a successful track record of delivery in complex and heavily regulated operational, commercial and customer service environments. Frank is currently SVP Operations at Dubai International Airport, the world's busiest international airport, with passenger numbers anticipated to exceed 90m by the end of 2017. Frank is responsible for all aspects of the customer service delivery including Airside, Terminal, Baggage and Landside operations. Prior to this, Frank spent three years in Mumbai as Director of Operations at Chatrapati Shivaji International Airport, where he was accountable for all aspects of the day to day operation of the airport and lead the ORAT teams responsible for the successful, on time, opening of the new Terminal T2. Frank had previously spent 25 years in the UK with BAA, where he held a number of senior management roles, including Operations Director at London Stansted and Edinburgh Airport.